Product & Customization
Premium quality hats with unlimited customization possibilities tailored to bring your brand vision to life.
What types of blank hats do you offer?
We provide an extensive selection including snapbacks, beanies, baseball caps, trucker hats, and bucket hats. Each style is manufactured with premium materials in our partnered factories, ensuring superior comfort and durability that enhances your brand's image and customer satisfaction.
Can I customize hats with my own logo or design?
Absolutely! We offer embroidery, woven patches, printed labels, and sublimation printing. Our in-house design team leverages advanced manufacturing technology to reproduce your artwork with exceptional precision, giving you professional-quality branded merchandise that stands out in the market.
What is the minimum order quantity (MOQ)?
Our standard MOQ is 100 units for custom orders, with flexible options starting at 50 units for first-time clients testing the market. Thanks to our direct factory partnerships in China, we reduce overhead costs significantly, allowing you to launch your brand or event merchandise with minimal financial risk.
Shipping & Delivery
Fast, reliable worldwide shipping with real-time tracking to ensure your custom hats arrive on time, every time.
Do you ship internationally?
Yes, we ship to over 50 countries worldwide through our established logistics network. Our strategic location in China with US operations enables competitive shipping rates and efficient customs clearance, ensuring your products reach global markets quickly while minimizing delays and maximizing your market opportunities.
How long does shipping take?
Blank hats ship within 5-7 business days, while custom orders typically take 2-3 weeks depending on complexity. Our efficient production workflow and quality control systems ensure fast turnaround without compromising quality, helping you meet tight deadlines and keep your business running smoothly.
Can I track my order?
Every order includes full tracking information from production to delivery. Our integrated system provides real-time updates via email and SMS, giving you complete visibility and peace of mind throughout the process so you can plan your inventory and sales with confidence.
Ordering & Payments
Flexible payment options and straightforward ordering process designed to make your purchasing experience seamless and secure.
What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express), PayPal, and wire transfers for larger orders. Our secure payment gateway with SSL encryption protects your financial information completely, allowing you to transact with confidence and focus on growing your business without security concerns.
Can I modify my order after placing it?
Order changes are accommodated before production begins, typically within 24 hours of order placement. Our responsive customer service team works directly with the factory floor to implement your changes efficiently, ensuring flexibility that helps you adapt to changing business needs without disrupting your timeline.
Do you offer volume discounts?
Yes, we provide tiered pricing for orders over 500, 1000, and 5000 units. Our direct factory relationships eliminate middleman markups, passing substantial savings directly to you that improve your profit margins and make premium custom hats accessible for businesses of all sizes.
Returns & Quality Guarantee
Your satisfaction is guaranteed with our transparent return policy and rigorous quality control standards.
What is your return policy?
Blank hats can be returned within 10 days if unused and in original condition. While custom hats are non-refundable due to personalization, we stand behind our quality completely and will remake any items with defects at no charge, protecting your investment and ensuring complete satisfaction.
How do you ensure quality?
Every order undergoes multi-stage quality inspection including material verification, customization accuracy checks, and final product review before shipping. Our quality assurance team with over 15 years of manufacturing experience catches defects before they reach you, saving you time and eliminating the hassle of returns.
What if I receive defective items?
Contact us immediately with photos of any defects. We'll arrange free replacement or full refund within 48 hours. Our direct factory access allows rapid resolution without lengthy approval processes, demonstrating our commitment to your success and maintaining the trust you place in our manufacturing expertise.
Design & Branding
Professional design support and branding expertise to transform your ideas into stunning custom headwear.
Do you offer design assistance?
Yes, our experienced design team provides complimentary consultation to refine your artwork for optimal hat production. We utilize industry-leading software and decades of embroidery expertise, ensuring your logo translates perfectly from concept to finished product while maintaining brand consistency across all units.
What file formats do you accept?
We accept AI, EPS, PDF, PNG, and high-resolution JPG files for best results. Vector formats are preferred for scalability and precision. Our production team converts all files to embroidery-ready formats, guaranteeing crisp detail reproduction that makes your brand look professional and polished on every hat.
Can I see a sample before production?
Absolutely! We provide digital mockups at no charge and physical samples for larger orders upon request. This preview process allows you to visualize the final product, make adjustments to colors or placement, and approve with complete confidence before we begin full-scale manufacturing of your order.
Manufacturing & Materials
Industry-leading manufacturing standards and premium materials ensuring exceptional quality in every custom hat.
What materials are your hats made from?
We use premium cotton blends, polyester, wool, and performance fabrics sourced from certified suppliers. Each material is selected for durability, comfort, and appearance quality. Our factory partnerships ensure consistent material standards, giving you superior hats that withstand daily wear while maintaining their professional look and feel.
Where are your hats manufactured?
Our hats are manufactured in our partner factories in China, where we maintain direct oversight of production quality and worker conditions. This strategic location combines skilled craftsmanship with competitive pricing, enabling us to offer you exceptional value without compromising the premium quality standards your brand deserves.
Are your manufacturing practices sustainable?
Yes, we prioritize eco-friendly practices including water-based inks, recycled packaging, and energy-efficient production methods. Our factories comply with international environmental standards and fair labor practices. By choosing us, you're supporting responsible manufacturing that protects the planet while delivering quality products your customers will love.
Didn't find your answer?
Our US-based team is ready to help with your specific project details.